Rocket Supply Company: Return Policy
At Rocket Supply, we want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy on most items. This page outlines the details of our return process.
What can be returned?
You can return most items purchased from Rocket Supply within 30 days of the original purchase date.
What are the exceptions?
Some items may have specific return policies due to their nature. We'll clearly indicate any exceptions on the product page.
What are the return fees?
- Restocking Fee: A 15% restocking fee will be applied to all approved returns.
- Shipping Costs: Original shipping charges are non-refundable. You'll also be responsible for the cost of returning the items to us.
What condition do returned items need to be in?
To receive a full refund, items must be returned in like-new, resalable condition, and include the original packaging. This means the items should be:
- Unused and undamaged
- In the original packaging with all tags and manuals intact
How to initiate a return:
- Contact Us: To initiate a return, please contact our customer service team by phone at 303-744-7004 or email at mike@rocketsupply.net within the 30-day window.
- Return Authorization: Our team will provide you with a return authorization number and instructions for sending the items back.
- Package Securely: Ensure the items are securely packaged to avoid damage during return shipping.
- Return Shipment: Ship the items back to us using a trackable shipping method. You'll find our return address below:
Rocket Supply, 695 S. Jason Street Denver, CO 80223
- Refund Processing: Once we receive and inspect the returned items, we'll process your refund within 5 business days, minus the restocking fee and original shipping charges.
How long does the return process take?
Please allow up to 5 business days for us to respond to your return request and another 5 business days for your refund to be processed after we receive the returned items.
Questions? We're here to help!
If you have any questions about our return policy or how to initiate a return, please don't hesitate to contact us today.